Refund policy

Return and Refund Policy

Welcome to EYEWEARINDEX Shop

At EYEWEARINDEX Shop, we are committed to providing high-quality eyewear products and excellent customer service. We offer a wide selection of sunglasses for men and women and ship our products to customers worldwide, except for certain remote areas in Asia and other special regions where delivery services may be limited.

If you are not completely satisfied with your purchase, please review our Return and Refund Policy below.

Return Eligibility

Customers may request a return within 15 days of receiving the product.

To be eligible for a return, the item must:

Be unused and in its original condition.
Include all original packaging, accessories, and documentation.
Not show signs of wear, damage, or misuse caused by the customer.

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return:

Products that have been used, damaged, or altered by the customer.
Items returned without original packaging.
Clearance, promotional, or final-sale items, unless they arrive damaged or defective.

Return Process

To initiate a return, please contact our customer support team at:

Email: service@eyewearindexshop.com

Please provide:

Your order number.
A description of the issue.
Photos of the product if it is damaged, defective, or incorrect.

Our support team will review your request and provide return instructions if your return is approved.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, the refund will be processed to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 15 days of delivery. We may request photos of the item and packaging to help resolve the issue promptly.

If the claim is verified, we will offer an appropriate solution, which may include:

A replacement product.
A full refund.
A partial refund, where applicable.

Shipping Information

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Standard Shipping

Carrier: DHL or FedEx
Delivery Time: 10–15 business days
Shipping Fee: USD $12.95

Free Shipping

Orders over USD $50 qualify for free shipping via EMS.

Carrier: EMS
Delivery Time: 15–25 business days
Shipping Fee: Free

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, holidays, or other circumstances beyond our control.