Shipping policy

Shipping Policy

Effective Date: Today

At EYEWEARINDEX Shop, we are committed to delivering your favorite sunglasses quickly, safely, and efficiently. Whether you're shopping for trendy women's styles, classic men's frames, or fitover sunglasses, we work hard to ensure a smooth delivery experience from checkout to arrival.

Order Processing

All orders are processed within 4–7 business days after payment confirmation.

Please note:

Processing time does not include shipping time.
Orders are processed Monday through Friday, excluding weekends and holidays.
During peak seasons, promotions, or holidays, processing times may be slightly extended.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Shipping Methods & Delivery Times

Standard Shipping (DHL / FedEx)

Shipping Fee: $12.95
Estimated Delivery Time: 7–14 business days

Our standard shipping service is handled by trusted international carriers such as DHL and FedEx, providing reliable delivery and end-to-end tracking.

Free Shipping (EMS)

Shipping Fee: Free on orders over $50
Estimated Delivery Time: 12–24 business days

Orders below $50 may incur applicable EMS shipping charges displayed at checkout. EMS offers an economical delivery option with tracking available for most destinations.

Shipping Destinations

We currently ship to customers worldwide, with the exception of:

Countries and regions within Asia
Remote or restricted delivery areas
Locations where international shipping services are unavailable

If we are unable to ship to your destination after an order is placed, our customer support team will contact you promptly.

Protective Packaging

Sunglasses require careful handling during transit to prevent scratches, frame deformation, and lens damage. Every order is packed using protective packaging materials designed to help keep your eyewear secure throughout the shipping process.

We take extra care to ensure your products arrive in excellent condition.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Tracking information may take 24–72 hours to become active after shipment. Customers can use the provided tracking number to monitor delivery progress throughout transit.

If you have not received your tracking information, please contact us at:

Email: service@eyewearindexshop.com

Delivery & Signature

Customers are responsible for providing accurate shipping information during checkout.

Please inspect your package upon delivery. If the package appears damaged, opened, or tampered with, we recommend documenting the condition and contacting the carrier immediately.

For certain destinations or high-value shipments, a signature may be required upon delivery.

Customs Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, and other government-imposed fees may apply depending on your country's regulations.

These charges are not included in the product price or shipping fee and are the sole responsibility of the buyer.

We recommend contacting your local customs office for information regarding potential import charges before placing an order.

Delayed or Lost Shipments

While we strive to meet all estimated delivery times, shipping delays may occasionally occur due to customs inspections, weather conditions, carrier disruptions, or other circumstances beyond our control.

If your shipment appears delayed or lost, please contact our support team and we will assist in investigating the issue with the carrier.